OT website ordering problem.

Aug 19, 2020
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#1
Ordered Two tents, I used PayPal at check out, order went through, and charged my PayPal, ( have PayPal reciept, and bank statement ) Now the orders are back in my cart wanting me to pay for them twice?
Update, no orders in my Order History on OT website.
 
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OneTigris

OneTigris
Staff member
MAD CAT
TOP DOG
Jan 14, 2018
1,082
1,370
250
6
Shenzhen
www.onetigris.com
#2
Ordered Two tents, I used PayPal at check out, order went through, and charged my PayPal, ( have PayPal reciept, and bank statement ) Now the orders are back in my cart wanting me to pay for them twice?
Update, no orders in my Order History on OT website.
Sorry for the problem it caused. Please could you provide us the order number or the invoice number so I can help you to confirm it.
 
Likes: AboOutdoors
Aug 19, 2020
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#3
I can provide the PayPal Invoice number, the OUTBACK RETREAT, and BACKWOODS BUNGALOW 2.0 are still in my cart for some reason, and your website is showing no order history after the charge? I used the discount code, and paid through payPal.
PayPal
Aug 18, 2020 23:54:42 PDT
Transaction ID: 7YJ11942BU581691V

Hello Tonya Conner,
You sent a payment of $271.98 USD to OneTigris
 

OneTigris

OneTigris
Staff member
MAD CAT
TOP DOG
Jan 14, 2018
1,082
1,370
250
6
Shenzhen
www.onetigris.com
#4
I found your order via the PayPal. Don't worry we will make sure your order be shipped and you don't need to pay for it twice. Also we feedback this problem to our tech team. They will handle it. We are very sorry for the inconvenience it caused.
 
Likes: AboOutdoors
Aug 19, 2020
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#5
That is great, I private messaged you you my PayPal transaction just in case. I'm glad it can still be shipped without back, and forth of refunds, and reorders. I appreciate your business, and look forward to using your tents.
 

OneTigris

OneTigris
Staff member
MAD CAT
TOP DOG
Jan 14, 2018
1,082
1,370
250
6
Shenzhen
www.onetigris.com
#6
That is great, I private messaged you you my PayPal transaction just in case. I'm glad it can still be shipped without back, and forth of refunds, and reorders. I appreciate your business, and look forward to using your tents.
We will provide you the tracking number once it's shipped via email. Thank you for your understanding. Any further questions, please feel free to contact us.
 
Likes: AboOutdoors